1. Skip to Menu
  2. Skip to Content
  3. Skip to Footer

Registration FAQs


Frequently Asked Questions

Q1: I am not a member of AIS, can I attend the conference?
A: Unfortunately no, this conference is open to all current members of AIS. Prior to registering, you must join or renew your AIS membership. In order to join or renew your AIS membership, please visit the AIS Member Benefits page.

For questions regarding your membership, please contact the AIS Member Service Center by email at membership@aisnet.org or by phone (M-F 8:30 am - 5:00 pm ET) at +1 (404) 760-2827.

Please select the following link for a current list of the Individual AIS membership rates

Q2:  Do I have to be an AIS member to only attend the SIG and Ancillary meetings?
:  If you will not be attending the ICIS conference and would like to register to only attend theSIG and Ancillary meetings you do not need to be an AIS member. For online registration, simply select the SIG/Ancillary Event Only link and proceed with your registration. To register via the paper registration form, please select the Ancillary Events Only option then select the SIG/Ancillary meeting you will attend.

Q3: Can I pay after I attend the conference?
A:  Conference registrations fees may be paid in advance or onsite but must be paid in full prior to attending the conference.

Q4: I am participating in the Doctoral Consortium, are membership fees included in my registration? 

A: Student Doctoral Consortium invitees who are first time AIS members are eligible to receive a complimentary one-year AIS student membership; please contact the AIS Member Service Center (membership@aisnet.org) to receive the promo code you will need to complete your complimentary membership registration.  If you are already a current member or have been in the past and will be renewing your membership, Doctoral Consortium registration does not change your membership status and renewal will be at the prevailing rate.  

Q5:  Can I register and pay onsite?
A:  Yes you may register and pay onsite; although we strongly encourage all participants to register and pay in advance due to space limitations and our effort to ensure all of your registration requests/needs can be met. We accept personal checks, traveler’s checks, VISA, MasterCard, and American Express. Cash payment method is also accepted when paying onsite. Please note: conference badges will not be issued until payment is made in full. Register early to take advantage of the early registration discounts!

Q6:  Can I pay by purchase order?
A:  Purchase orders are not permitted. Instead, you may complete the online registration form and select the check payment option as your form of payment. Or you may complete the paper registration form and select the check payment option then fax your form to the registrar at +1 (404) 240-0998 or email to registrar@aisnet.org. Please note that your registration will not be processed until payment has been received. Please note: If evidence of company payment is not available onsite, the participant will be given a registration badge only after he/she provides a valid credit card number as a guarantee until staff returns to the office following the conference to verify payment.

Q7: I am an Institutional Member; how do I register?
A: If you will be using your institution’s annual complimentary registration please contact the AIS Member Service Center at
membership@aisnet.org to verify your eligibility and receive the appropriate promotional discount code. Once you receive the appropriate promo code you may enter it during your online registration or provide it on the paper registration form. Please submit your paper registration form via fax +1 (404) 240-0998 or email it to registrar@aisnet.org.

Please note: your institutional membership grants one complimentary conference registration per year; if the promo code has been used you may register at the prevailing conference rate.

Q8: What’s the last day for conference registration?
A: We strongly encourage all participants to complete the conference registration by December 2, 2014 to ensure proper processing. After this date, you may complete your conference registration when you arrive onsite.

Q9: What is the refund policy for conference registration cancellations?
Requests for refund or cancellation must be received in writing via email, fax or mail and are subject to the following schedule: 

·         Received by October 8, full refund less $25 administrative fee

·         Received between October 9 – December 2, full refund less $50 administrative fee

·         Cancellations received by the AIS headquarters on December 3 or later will not be eligible to receive a refund; the registrant will be liable for the full conference registration fee.

Q10: What is the recommended attire for the conference?

A: Conference attire will be casual and comfortable. Meeting room temperatures may be cool and climate varies, so layered clothing may provide the greatest comfort. Be sure to check the local Auckland Forecast for the current weather conditions.

Q11: What is included with the full conference registration?

A: The full conference registration includes attendance to all conference sessions and exhibits, the Welcome Reception and Social Event tickets, conference provided meals and refreshment breaks. (Conference meals provided on designated days; please see agenda for details) 

Q12: What if I’d like to bring a guest?
A: Guest Full Package tickets are available and include a printed badge, all conference provided meals and all evening events. Or you may purchase a guest individual ticket for the Welcome Reception and/or the Social Event only. You may pay for your guest ticket through the online registration form, or purchase them during the conference. Please note guest tickets do not include access to any educational sessions.

Q13: I have special dietary needs; how can I request special meals?

A: We are happy to honor your special dietary needs. Please select your special meal request from the options provided during your conference registration prior to the conference. All special dietary requests mustbe made prior to the conference; requests made onsite may not be honored.

Q14: Are the conference proceedings included in my registration?
A: Yes, the conference proceedings will be available on the
AIS eLibrary.

Q15: I need a Visa to travel. How do I obtain a letter of invitation?

A:    1.        Please pay the conference registration fee (Only those who have registered are entitled to receive an invitation letter)

2.        Next create an email request for an invitation letter; please be certain to include the following information in your request

a.     First Name and Last Name

b.     Affiliation (place of work)

c.     Passport Number and Issuing Country

3.        Then email your request for an invitation letter, together with your confirmation of conference registration from the AIS office, to the following:

a.      Lech J. Janczewski, Organizing Chair, ICIS 2014 (lech@auckland.ac.nz)

The invitation will then be sent to your email address as the PDF document. You may request a hard copy if needed. In such a case advise us of your mailing address.

Q16: Can I pay by bank transfer
A: Wire transfers are accepted. Please contact the conference registrar to request the wire transfer instructions be sent to you then complete the online or paper registration form and indicate “check” as your method of payment. Please note: conference badges will not be issued until payment is made in full. If evidence of company payment is not available onsite, the participant will be given a registration badge only after he/she provides a valid credit card number as a guarantee until staff returns to the office following the conference to verify payment.

Q17: If I have already registered, how do I add a pre/post conference workshop to my registration?

A: To add a workshop to your full conference registration please visit our ICIS 2014 workshop areabe sure to sign in with your AIS username and password to receive the member pricing. Select the workshop you would like to add then complete your purchase. 

Need additional registration assistance?

Please contact the ICIS Registrar by e-mail at registrar@aisnet.org, by phone (Mon. – Fri., 9:00am-5:00pm EST, excluding US holidays) at +1 (404) 760-8177 or via Skype: andreal613.