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Service Science and IS

The aim of this track is to examine both theoretically and empirically how ICT is supporting, enabling and transforming service in today's global, digital, service oriented economy.  Service Science is an emerging field that fosters a multidisciplinary approach to the study of service systems which are value co-creating configurations of people, technology, internal and external stakeholders connected by value propositions and shared information (such as language, laws, measures, models, etc.). Service Science and IS research together may integrate domain knowledge and methodologies from existing disciplines such as business/management, technology, people and organization, computers and information systems, to provide unique contributions to academic and industry practices

Topics of interest include, but are not limited to:

·         Service Science concepts and theory

·         Research methodologies for Service Science

·         Service creation or provision in digital ecosystems

·         Business models and value propositions for mobile and ubiquitous services

·         Business models and value propositions for Inter-organizational service systems and service networks

·         Service innovation methodology and case studies

·         Design thinking for service systems

·         Aligning business and ICT through service management

·         ICT and service strategies

·         Service quality

·         Theories, strategies and approaches for service design

·         Business process synthesis and decomposition within service systems

·         Service-oriented computing for dynamic provision of services

·         Methodologies, techniques, and tools for automated service composition and delivery


Track Chairs

Steven Alter

University of San Francisco

Eusebio Scornavacca

University of Baltimore

Virpi Tuunainen

Aalto University



Associate Editors


Margunn Aanestad

University of Oslo

Daniel Beverungen

University of Munster

Tilo Böhmann

University of Hamburg

Sue Conger

University of Dallas

Haluk Demirkan

University of Washington at Tacoma

Jonas Hedman

Copenhagen Business School

Yongsuk Kim 

Hong Kong University of Science and Technology

Stephen Kwan

San Jose State University

Annette Mills

University of Canterbury

Yuriko Sawatani

Waseda University

Paolo Spagnoletti

LUISS University

David Tilson

University of Rochester

Fons Wijnhoven

University of Twente